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HomeBox KSA
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
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Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
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Tracking and Delivery
11
When will I receive my order?
How do I select a delivery date and time for my Home Box furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
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Click & Collect
25
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
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Returns Policy
33
What is your policy on returns?
What is your returns policy on Home Box products?
Are there products I cannot return online?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
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Returns Process
12
How do I return an order?
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
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My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
9
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
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Shipping
5
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Who do I contact if my shipment is delayed?
Payments
19
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Will I get a refund if I return or cancel a product that I bought with the 0% Easy Payment Plan?
Are your prices inclusive of Value Added Tax (VAT)?
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In-Store
17
Lowest Price Challenge
How do I make a claim?
How do I share my feedback with Home Box?
Will my products be delivered to my location?
Can you deliver my products outside Saudi Arabia?
View all 17
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Sourced From Items
11
I see that some products have a ‘sourced from’ tag, what does that mean?
I need more information about ‘sourced from’ products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on ‘sourced from’ products?
Can I buy ‘sourced from’ products using ‘Shukran Pay?
View all 11
Other Information
28
Express Delivery T&C
Mattress Care Tips
Terms and Conditions for White Wednesday Sale code WWSHB22
Who is responsible for the warranty of the products purchased through your website including ‘sourced from’ products?
Home Box Raffle Draw 2022 T&C
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Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
I was disconnected from the internet while my order was being processed. How do I complete my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions