Payments

  • How can I pay for my order?

    We accept:

    1. Credit and Debit Cards - Cards issued in Saudi Arabia or International Visa or MasterCard Credit and Debit Cards.
    2. Cash on Delivery.
    3. SADAD.
    4. PayPal.
    5. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.

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  • Can I place an order online without a Credit or Debit Card?

    Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered. You can also easily opt to pay by SADAD.

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  • Can you transfer the amount in My Credit balance to my bank account?

    No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

    Your My Credit balance can only be used to shop one of our brands online. 

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  • How does the 0% Easy Payment Plan work?

    If you’ve made a purchase worth AED 1,000 or above on HomeBoxStores.com with your Emirates NBD, Mashreq, NBAD or Samba Credit Card, call your bank and ask for the 0% Easy Payment Plan.

    You can then choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period. Please note, the bank you select may charge a one-time processing fee, based on its policies.

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  • Is there a minimum order value to be eligible for the 0% Payment Plan?

    Yes, only purchases of AED 1,000 and above are eligible for the 0% Easy Payment Plan.

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  • Can I choose my payment duration?

    Yes, you can choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period.

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  • Is the 0% Easy Payment Plan valid on COD (Cash on Delivery) orders?

    No, the 0% Easy Payment Plan is valid only on Credit Card purchases.

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  • Do I have to pay any additional fee on the 0% Easy Payment Plan?

    Yes. Your bank may charge you an additional processing fee when you opt for the 0% Easy Payment Plan. Do check with them about their policies. However, you will not be charged any interest on your installments.

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  • After making a purchase, how much time do I have to opt for the 0% Easy Payment Plan?

    You can convert to the 0% Easy Payment Plan within 45 days of the date of payment, or 7 days before your Credit Card statement is generated.

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  • Which Credit Cards are eligible for the 0% Easy Payment Plan?

    The 0% Easy Payment Plan is available on purchases made from your Emirates NBD, Mashreq, NBAD or Samba Credit Card.

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  • Will I get a refund if I return or cancel a product that I bought with the 0% Easy Payment Plan?

    Yes, we will refund the cost of your return to the account from which you've made your purchase. Please remember however, that your bank’s initial processing fee, if any, will not be refunded.

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  • What is SADAD?

    SADAD is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.  

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  • How do I pay with SADAD?

    You’ll first need to create a SADAD account. Here’s how:

    1. Sign in to your online bank account.  
    2. Look for the Sadad Account link and click on Create a SADAD Account. Set up your username and password.
    3. Transfer money from your bank account to your SADAD account.

    Once you have a SADAD account you can pay for any product easily. Just follow these steps.

    1. Select the products you’d like to shop, add them to your basket and checkout.
    2. On the payment page, select on SADAD as your payment option and hit Continue.
    3. Click on Place your order. You’ll be redirected to your SADAD account’s sign-in page. Enter your SADAD username and password.
    4. Enter the verification code sent to your mobile number. 

    That's it! Your payment will be automatically deducted from your SADAD account. 

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  • Are your prices inclusive of Value Added Tax (VAT)?

    Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.

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  • What is the instalment programme?

    Simple – just pay for any order above SAR 1,000 in easy instalments. A number of banks allow you to pay for products on our site in instalments when you use select cards.

    If your order and card are eligible for instalments, you will be able to select the tenure you prefer during checkout.

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  • How do I pay with instalments?

    Here’s how:
    1.    At the payment section, choose Pay by Card. 
    2.    Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
    3.    Select the tenure you prefer from the available options. 
    4.    Click on Pay Now.

    Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using instalments. 

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  • Are all orders eligible for instalments?

    Orders of SAR 1,000 or more are eligible for instalments. 

    Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using instalments. If your bank or payment partner rejects your request, approach them to understand why your request for instalments was not approved. In such cases, you can choose to cancel your order.

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  • For which Credit Cards are instalments available?

    We support all major Credit Cards from Bank AlJazira, Riyad bank and SABB.

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  • What tenure options are available?

    You can choose to pay in easy installments of 3, 6, 9, 12, 18* or 24 months* with Credit Cards from the following banks.

     Banks/Tenure  3 Months
     SABB 0%
     Riyad 0%
     Bank AlJazira 0%

    *18 & 24 month instalment options are available only from select banks.
     
     You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.

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  • Will I be charged interest on instalments?

    No, you won’t be charged interest but you may have to pay processing fees. This will vary from bank to bank and depend on your total. 

    Processing fees are as follows:

     Banks/Tenure  3 Months
     SABB 0%
     Riyad 0%
     Bank AlJazira 0%

    Please note that the full amount will be charged on your card on the day of the transaction.

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  • What happens if I cancel the order in the middle of my tenure?

    If you cancel or return an order purchased on instalments, we will initiate the refund as per our Return policy. Once that's done, you can contact your bank to confirm how the instalment scheme on your Credit Card has been modified, or for any queries on foreclosure.

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  • How is the instalment charged on my Credit Card?

    Here's how it works:

    - As soon as you complete your order, the full amount will be charged on your Credit Card.

    - Within 3-7 days, your bank will convert this into instalments.

    - Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of SAR 10,000. If you opt for a 3-month instalment period with each instalment being SAR 2,500, your bank will block SAR 2,500 of your credit limit. Your available credit limit after the purchase will only be SAR 7,500. Your credit limit will be released as and when you pay your instalments. 

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  • Is there a price limit on Cash on Delivery purchases?

    The maximum order value for Cash on Delivery purchases is SAR 3,000. If you wish to shop for more than SAR 3,000 you can opt to use your Credit Card, Debit Card, Sadad or PayPal.

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