Other Information

  • What are the Terms & Conditions of the SAR 1,000 Discount Voucher (Jan 21, 2020 to Feb 22, 2020)?

    Vouchers will be issued on purchases of SAR 1,000 or more. You will receive vouchers in multiples of SAR 1,000 from SAR 1,000 onwards, depending on your spend. 

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products. 

    - Vouchers will be issued from Jan 21, 2020 to Feb 22, 2020 

    - Vouchers can be redeemed from April 15, 2020 to April 22, 2020. 

    - The voucher is redeemable on your next purchase, when you spend double or more than the voucher amount online. For example, if you have a voucher for SAR 1,000 then you must shop for SAR 2,000 to redeem it. 

    - A single voucher must be redeemed against a single invoice. 

    - The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app. 

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items. 

    - The voucher cannot be redeemed on delivery charges. 

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products. 

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion. 

    - The voucher can’t be redeemed either in part or for cash. 

    - Shukran will apply as per the existing policy. 

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid. 

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced. 

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either. 

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia. 

    - Items purchased against the voucher cannot be exchanged/refunded or returned.

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  • What are the Terms & Conditions of vouchers given for the first 100 orders?

    These vouchers will be issued to purchasers who place the first 100 orders at cart level order confirmation. For eg: if you spend SAR 500, you will receive 1 voucher for SAR 500, which can be redeemed on purchases of SAR 1,000 

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers must be redeemed on purchases of double the amount value

    Vouchers will be issued on any product you shop 

    - Vouchers will be issued on 21st November for the first 100 Orders

    - Vouchers can be redeemed only from 15th December to 18th December 2019 on HomeBoxStores.com as well as on the Home Box mobile app.

    - Only 1 voucher can be redeemed in a single transaction.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotional items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukrans will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.

    - Any dispute or differences arising shall be subject to sole jurisdiction of courts in Saudi Arabia.


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  • What are the terms and conditions of the NCB Bank extra 5% offer?
    1. Offer - Additional 5% discount over and above running offer.
    2. Offer is valid from 3rd to 30th November 2019.
    3. Only valid on online purchases https://www.homeboxstores.com in the Kingdom of Saudi Arabia.
    4. Offer applicable on all NCB Credit, debit and prepaid cards. 
    5. Customers will receive an additional 5% discount on https://www.homeboxstores.com and on Home Box app. This offer is not applicable on transactions at Home Box retail outlets.
    6. To avail the discount while purchasing, customer must enter a valid NCB Credit, debit or prepaid card on the payment page while making the payment. Discount will be applied automatically.
    7. No minimum and maximum threshold for applying the offer. 
    8. Offer will not be valid on delivery charges.
    9. The offer is applicable every time NCB Bank card is used for a transaction.
    10. Exchange of products once bought will not be applicable for discount to Cardholders.
    11. Returns are accepted but the refund amount will be the same as the amount charged to the customer after all applicable discounts.
    12. Returns are applicable as per Home Box policy.

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  • What are the Terms & Conditions of the SAR 500 Discount Voucher (Oct. 17 to Nov. 16)?

    Vouchers will be issued on purchases of SAR 500 or more. You will receive vouchers in multiples of SAR 500 from SAR 500 onwards, depending on your spend.

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers will be issued from 17th October to 16th November, 2019

    - Vouchers can be redeemed from 15th December to 18th December, 2019.

    - The voucher is redeemable on your next purchase, when you spend double or more than the voucher amount online.

    For example, if you have a voucher for SAR 500 then you must shop for SAR 1,000 to redeem it.

    - A single voucher must be redeemed against a single invoice.

    - The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.

     

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  • What are the Terms & Conditions of the Eid Special Voucher offer?

    - Vouchers will be issued on purchases of SAR 500 and above. You will receive vouchers in multiples of SAR 500 from SAR 500 onwards, depending on your spend.

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers will be issued from 31st July to 13th Aug, 2019

    - Vouchers can be redeemed from 15th Sep to 18th Sep, 2019.

    - The voucher is redeemable on your next purchase, when you spend double or more of the voucher amount online.

    For example, if you have a voucher for SAR 500 then you must shop for SAR 1,000 to redeem it.

    - A single voucher must be redeemed against a single invoice.

    - The voucher will be applicable on homeboxstores.com as well as on the Home Box mobile app.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.


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  • What are the Terms & Conditions of the Prime Time Deals 100% Back offer?

    - Vouchers will be issued on purchases of SAR 1,000 and above. You will receive vouchers in multiples of SAR 1,000 from SAR 1,000 onwards, depending on your spend.

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers will be issued on 17th July to 20th July.

    - Vouchers can be redeemed from 15th Aug to 25th Aug.

    - The voucher is redeemable on your next purchase, when you spend double or more of the voucher amount or online.

    For example, if you have a voucher for SAR 1,000, then you must shop for SAR 2,000  to redeem it.

    - Single voucher can be redeemed against single invoice.

    - The voucher will be applicable on homeboxstores.com as well as on the Home Box mobile app. 

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.



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  • What happens to orders placed before March 13th?

    Any order placed before March 13th will be processed and delivered as usual. If you have products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart or Home Box in your basket, please finish shopping them before March 13th.

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  • Can I place multi-basket orders after March 13th?

    No, if you’re shopping on the Home Box site after March 13th, you can only add Home Box products to your basket.

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  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.

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  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

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  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

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  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.

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  • What is Promise Plus and what does it mean for Home Box customers?

    Home Box Promise Plus is our assurance to our customers. It allows you to shop at Home Box with complete confidence.

    With every piece of furniture that you buy, you get a quality product and much more.

    Home Box Promise Plus offers you:

    2-year Limited Warranty: We will repair or replace any furniture product with a manufacturing defect, during the warranty period. (T&C apply). 

    Price Guarantee: We guarantee our Everyday Competition prices on the same product at a local retail competitor within 2 days of purchase. Simply provide proof in the form of an advertisement in a national newspaper. A maximum amount of SAR 1,000 will be refunded as a Gift Voucher. Please note, this is only available for furniture.

     Express Delivery: Enjoy this benefit at stores both within city limits and outside city limits. After making your purchase, just call us at 800-6100269 to schedule your delivery. Here’s how it works:

    City stores: Receive your products within 24 hours on purchases worth SAR 4,000 or more.

    Stores outside city limits: Receive your products within 72 hours on purchases worth SAR 5,000 or more. 

    30-day Return: We offer a 30-day return on unopened and unused products. (T&C apply).

     14-day Mattress Trial: We allow you to try out the iGEL mattress at home for 14 days. You can return the product within that duration if you're unhappy with it. (T&C apply). (Starts 1st October)

     Shukran Rewards: Earn and spend Shukrans when you shop in our stores or online. Gold members enjoy special benefits. These are as per Shukran policies. 

    Terms and Conditions apply on all the above promises. Please read the website for complete Terms and Conditions.

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  • What are the 14-day Mattress Trial Terms & Conditions?

    1. Buy the iGEL mattress.

     
    2. If after 14 days you decide that our mattress isn’t the best fit for you and your family, you can change it for another or refund it for your money. We request you to fix a time slot with our Customer Support team and please make yourself available at the time.


    3. Reach out to our Customer Support team at 800 6100 269. 


    4. State you invoice no. and other details. 


    5. The Home Box team will visit you and inspect the mattress.


    6. While you get a complete refund (excluding any delivery charges you may have paid) on your mattress, there is an SAR 100 fee for collection.


    7. If the returned mattress has been marked, soiled or permanently spoiled in any way, we may reduce the refund or reject the return.


    8. Refund will be by way of Gift voucher for the amount and can be used in Home Box to shop in next 30 days.


    9. Your return on the mattress will be put to good use by donating the same.

    14-day mattress trial starts on 1st October, 2018.

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  • Important information

    - The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality and colour settings.

    - Please check the product's dimensions to ensure the product will fit in the desired location. Also, check if the product will fit through the entrance(s) and door(s) of the premises.

    - Please expect an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels.

    - The Seller delivering the product will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product will only be assembled in case carpentry assembly is required

    - In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.

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  • What are the 50% Back Voucher Terms & Conditions?

    The Terms & Conditions are as follows:

    - Half back Voucher’s will be issued on purchase of 1,500 SAR and above. And will be on multiple of 1,500 SAR and so on.

    - Voucher’s will be send via email on your registered email ID – after the delivery of the products.

    - The voucher is redeemable on your next purchase.

    - The offer is valid only for purchases online and on our apps. 

    - The offer is applicable only on regular products and is not valid during sale periods and on promotion items.

    - The offer is not valid on delivery charges.

    - The offer is not valid on mattresses, P-Items & Discounts.

    - All offers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - One voucher can be redeemed against one transaction.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukrans will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The 50% Back Voucher Redemption is valid till 10th January 2019.

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  • What are the PayPal SAR 100 back offer terms and conditions?
    •  A cashback of SAR 100 will be credited to your PayPal account when you spend SAR 100 on HomeBoxStores.com.
    •  SAR 100 will be credited 30 days after the purchase has been made.
    •  The SAR 100 credited to your PayPal account cannot be exchanged for cash or credit.
    •  The offer is valid for one-time use only and cannot be used in conjunction with any other offer.
    •  The offer ends on June 10th, 2018.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Home Box store.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on HomeBoxStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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