You can return your products in three easy ways. 

I. Return to Store

  1. Wrap your products (except anything you've ordered with Scheduled delivery) in their original shipping packaging and bring them along with your invoice to any Home Box store in the UAE.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. If you’ve paid by SADAD, you can ask for a cash refund or Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

II. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 
  2. Wrap and seal your products in their original packaging or call us at 8001110888 if you no longer have it or need any kind of help. 
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by SADAD, you’ll receive a Return Voucher. 

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging or call us at 8001110888 if you no longer have it or need any kind of help.
  2. Call us on 8001110888 to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by SADAD, you’ll receive a Return Voucher.