Orders

  • How do I order products online?

    Easy!

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket’ button or buy them right away with the Buy Now button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

    That’s it! You’re all done.

    If you need any help along the way, give us a call on 8001110888, 9:00 AM to 9:00 PM, Saturday to Thursday, so we can talk you through it.

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  • Can I place an order over the phone?

    At the moment, we only accept orders placed through the HomeBoxStores.com site or apps. 

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  • Can I place an order without opening an online account?

    Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

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  • Can I place an order for a product that's out of stock?

    We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

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  • What factors should I consider before placing an order for a large item?

    Before ordering any large product please check the dimensions of the lift, main door and other entry points in your premises.

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  • Will I be charged for delivery?

    Standard deliveries on household products are free on order values of SAR 250 and above. If your order value is less than SAR 250, you will be charged SAR 20 for the delivery. 

    Furniture delivery charges are dependent on your delivery location. For more information, please visit read details on our Shipping page.

    There will be an additional service charge of SAR 18 on all Cash on Delivery orders. 

    Your delivery charges will be displayed during the checkout process. 

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  • How do I cancel my order?

    It’s easy. Here’s what you need to do.

    If you’ve signed in to your account:

    1. Go to the Order Details page in your My Account section.
    2. Click on the order from which you want to cancel products
    3. Select the specific products you wish to cancel.
    4. Click ‘Cancel selected products’

    That’s it! You’re done.

    If you’re a guest user:

    Call us on 8001110888 and we'll help you cancel your order. 

    Do remember that you can only cancel orders that are in the Processing stage

    However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

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  • I was disconnected from the internet while my order was being processed. How do I complete my order?

    That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

    If you need any help along the way, give us a call on 8001110888, 9:00 AM to 9:00 PM, Saturday to Thursday, so we can talk you through it.

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  • I have purchased one product that requires installation and another product which doesn’t. How will my delivery be scheduled?

    Products that don’t require installation:
    You will see the pre-selected tentative delivery date for the product.

    Landmark products that require installation:
    You may select your preferred delivery date/schedule for the product at the time of checkout. 

    ‘Sourced from and shipped by’ products that require installation:
    Supplier partners will call and fix an appointment, and installation of the product will take place at the mutually agreed date and time.

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