Other Information

Surprise Voucher Offer T&C
• Vouchers will be issued on purchases of SAR 100 or more. 
• You will receive vouchers of SAR 50.
• A maximum of one voucher will be issued on any shopping transaction.
• Vouchers will be sent via e-mail on your registered email ID, after the delivery of the products. 
• The vouchers will be issues from September 8 to 10, 2023.
• The vouchers can be redeemed from September 17, 2023 to March 31, 2024.
• The voucher is redeemable on your next purchase, when you spend SAR 250 online. For example, if you have a voucher of SAR 50, then you must spend SAR 250 to redeem it. 
• A single voucher must be redeemed against a single invoice. 
• The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app. 
• The voucher is redeemable only on regular products and is not valid during sale periods and on  items that are on a promotion.
• The voucher cannot be redeemed on delivery charges. 
• The voucher cannot be redeemed on mattresses, products that are on promotion and discounted products. 
• All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion. 
• The voucher can’t be redeemed either in part or for cash. 
• Shukran will apply as per the existing policy. 
• If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid. 
• The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced. 
• The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either. 
• Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia. 
• Items purchased against the voucher cannot be exchanged/refunded or returned.
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Terms & Condition for Made-To-Order Mattress (Customized Mattress)
• Please ensure that the dimensions you choose are accurate as returns will not be accepted for incorrect sizes ordered. 
• It is important to double-check your measurements before purchasing to make sure the mattress and base heights meet your requirements. 
• Returns are not applicable for Made-To-Order Mattress (Customized Mattress)
• The production time for custom mattress orders is 10 days. 
• You will receive updates on the status of your order and a delivery date will be provided via email. 
• On the day of delivery, you may receive either an email with tracking information, a phone call, or both from the courier. 
• Please inspect your order upon delivery.
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Express Delivery T&C
1. Choosing Express Delivery slots at the time of checkout will be liable for additional delivery charges to be paid. 
2. Express Delivery charges are not refundable under any circumstances.
3. Home Box will aim to deliver goods as per the slot selected by customer. Home Box will not be liable for any delivery delays caused by factors beyond control. 
4. Express Delivery should happen next day as per selected slot (from-to) no specific hour excluding of Friday delivery. 
5. The cut off time to place express Delivery order is 4:00 PM KSA TIME, for next day delivery (Based on Slot availability).
6. In case of doorstep postponement homebox has the right to reschedule based on slots availability.  
7. Any pending (Damages, Missing) during delivery will clear within 24 hours however Home Box will not be liable for any delays caused by factors beyond control. 
8. In case of cancellation request at doorstep Express Delivery charges are not refundable. 
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Mattress Care Tips
1. Vacuum your mattress every 3 months. 
2. Use a protective topper for your mattress. 
3. Let the mattress breathe for 5-10 minutes using sunlight air periodically. It helps to freshen up the top of the mattress. 
4. Rotate your mattress every six months. 
5. Keep the bed linen off the floor. 
6. Don’t use the mattress handles to lift the full weight. It is only for adjustments. 
7. Don't eat, drink or smoke on your bed.
8. Don't ever use dry-cleaning chemicals. 
9. Don't bend, fold, or drag your mattress. 
10. Don't stand or jump on the mattress. 
11. Do not iron clothes on the mattress. 
12. If any loose thread is found, don't pull the thread. Trim it with the scissor.
13. Avoid keeping heavy objects on the mattress, as it could ruin its shape. 
14. Don't remove the brand label placed on the corner of your mattress. The labels and invoices are mandatory for warranty claims. 
15. Please verify your bed size before buying a mattress.
WARRANTY TERMS & CONDITIONS: 
• This product comes with a warranty that starts from the date of purchase. Please check the label on your mattress for the warranty details. If you have any complaints, please get in touch with our customer care team.  
• Warranty is applicable only if the mattress is purchased from a Home Box Store, Home Box Website or authorized online platforms. 
• Relevant invoices must be preserved and produced along with the mattress in case of a complaint. 
• Any alterations done by customers on the mattress are not covered under warranty.
• Stains occurring on the mattress tapestry after unpacking or removing the poly bag and subsequent use at the customer's end are not covered under warranty. 
• Opening of stitches (both quilt & tape edge) reported after 15 days of the purchase date are not covered under warranty.
• Damage to handles post usage is not covered under warranty. 
• Bending of the mattress constitutes inappropriate usage. Any damage arising from such usage is not covered under warranty. 
• The proof of purchase date and place of purchase should be valid. 
• If the product is found to be altered, abused or damaged due to negligence, then it will not be covered under warranty.
• While the company does its best to replace the defective mattress at the earliest, the average time required for replacement is 7-10 working days. 
• If the variety of mattresses you've purchased has been discontinued, you will be provided with a new mattress of the same value as the original one. 
• If one of your pairs of mattresses has sagged, only sagged mattress shall be replaced.
• The company's decision regarding the nature of defects and the applicability of this warranty will be final. 
• The warranty is limited to sagging of the mattress and doesn't cover fabric damages such as tears, stains, colour fading, bleeding, soiling, or burns.
• The warranty doesn't cover mattress damage due to infestation by insects/rodents/rats or any natural calamities.
• The warranty doesn't cover any damages or sagging of the mattress due to improper size and condition of the cot, uneven resting surface, or improper structural design of the cot. 
• The warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in the air due to the surrounding environment / use of an air conditioner, excessively wet surface or pouring of any liquid on the mattress.
• The warranty doesn't cover preference in comfort level.
• The warranty doesn't cover depression of less than 4 cm for mattresses of 20 cm & above. A depression of less than 3 cm isn't covered for mattresses below 20 cm.  
• The warranty doesn't include damage resulting from improper usage. Please follow the tips given under do's and don'ts.
• Mattress cannot be claimed as defective based on expected comfort level.
• The warranty does not cover any damage caused by relocation of mattress(es) by customers.
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Terms and Conditions for White Wednesday Sale code WWSHB22
1. The code (WWSHB22) is valid on selected lines.
2. Maximum redemption value of the code is SAR 50. 
3. The code cannot be combined with other codes applicable on the Home Box site.
4. Leaflet Code for our offline stores T&Cs are displayed in stores. 
5. Store Leaflet code is not applicable online.
6. The online code is not applicable in our offline stores.
7. One voucher will be issued per transaction. 
8. The voucher is valid till November 16, 2022. 
9. The voucher cannot be used to purchase of a gift card.
10. The voucher can only be redeemed online at homeboxstores.com
11. The offer is applicable on all full price items. Not valid on ‘WOW Offer’ items or mattresses.
12. The offer is not valid on delivery charges, fixing and installation charges.
13. The offer is not valid in conjunction with any other discount coupon. 
14. Items purchased against the voucher cannot be exchanged, refunded, or returned.
15. The voucher can’t be redeemed either in part or in cash. 
16. The voucher cannot be replaced if lost/stolen/damaged and only the original voucher will be accepted for redemption. 
17. Shukran rewards will apply as per the policy. 
18. All other Home Box T&Cs apply. 
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Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?
We are happy to help, please get in touch with us via our Contact Us page.
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Home Box Raffle Draw 2022 T&C
1. The Raffle Draw is from June 29 to July 10.
2. There are a total of 60 winners.
    a. The First Prize 10 Winners will get a 3+2+1 Corinne Sofa Set worth SAR 9,740
    b. The Second Prize 20 Winners will get a 6-piece Preston Bedroom Set worth SAR 6,200
    c. The Third Prize 30 Winners will get a Davis 1-seater Recliner worth SAR 1,195
3. Online customers must visit any Home Box KSA store to participate in the Raffle Draw. 
4. This promotion is valid across all Home Box KSA stores.
5. Participation is FREE. No purchase required.
6. Winners will be selected on August 2, 2022, through a draw under the supervision of a representative from the Chamber of Commerce.
7. Participants are not required to attend the draw in person to win a prize.
8.  The prize will not include delivery and installation charges, and cannot be exchanged, refunded or returned.
9. Only fully completed entry forms with full name, mobile number and with the correct answer will be eligible for participation.
10. Winning customers need to collect their prizes on or before September 21, 2022.
11. Shortlisted customers will be informed through SMS on their registered Shukran number by August 22.
12. Winners are required to provide proper identification (Saudi ID/Iqama/Passport) and the customer copy of the entry form, which has the serial number and invoice no to claim their prize.
13. The prize will be handed over only to the person whose name appears on the entry form, which is not transferable and cannot be exchanged for cash.
14. Each customer can fill only one form.
15. By filling in this coupon, it is implied that you agree to all the above terms and conditions.
16. Landmark employees and their family members are not entitled to participate in the promotion.
17.  For any query, please call the Home Box Toll free number 8001110888.
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What are the Terms & Conditions of the SAR 1,000 Discount Voucher (June 11, 2020 to July 11, 2020)?
Vouchers will be issued on purchases of SAR 1,000 or more. You will receive vouchers in multiples of SAR 1,000 from SAR 1,000 onwards, depending on your spend. 
- Vouchers will be sent via email on your registered email ID, after the delivery of the products. 
- Vouchers will be issued from June 11, 2020 to July 11, 2020 
- Vouchers can be redeemed from August 2, 2020 to August 12, 2020. 
- The voucher is redeemable on your next purchase, when you spend double or more than the voucher amount online. For example, if you have a voucher for SAR 1,000 then you must shop for SAR 2,000 to redeem it. 
- A single voucher must be redeemed against a single invoice. 
- The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app. 
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items. 
- The voucher cannot be redeemed on delivery charges. 
- The voucher cannot be redeemed on mattresses, promotional items & discounted products. 
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion. 
- The voucher can’t be redeemed either in part or for cash. 
- Shukran will apply as per the existing policy. 
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid. 
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced. 
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either. 
- Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia. 
- Items purchased against the voucher cannot be exchanged/refunded or returned.
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What are the Terms & Conditions of the SAR 1,000 Discount Voucher (March 18, 2020 to April 14, 2020)?
Vouchers will be issued on purchases of SAR 1,000 or more. You will receive vouchers in multiples of SAR 1,000 from SAR 1,000 onwards, depending on your spend. 
- Vouchers will be sent via email on your registered email ID, after the delivery of the products. 
- Vouchers will be issued from March 18, 2020 to April 14, 2020 
- Vouchers can be redeemed from April 15, 2020 to April 22, 2020. 
- The voucher is redeemable on your next purchase, when you spend double or more than the voucher amount online. For example, if you have a voucher for SAR 1,000 then you must shop for SAR 2,000 to redeem it. 
- A single voucher must be redeemed against a single invoice. 
- The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app. 
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items. 
- The voucher cannot be redeemed on delivery charges. 
- The voucher cannot be redeemed on mattresses, promotional items & discounted products. 
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion. 
- The voucher can’t be redeemed either in part or for cash. 
- Shukran will apply as per the existing policy. 
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid. 
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced. 
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either. 
- Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia. 
- Items purchased against the voucher cannot be exchanged/refunded or returned.
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What are the Terms & Conditions of the SAR 1,000 Discount Voucher (Jan 21, 2020 to Feb 22, 2020)?
Vouchers will be issued on purchases of SAR 1,000 or more. You will receive vouchers in multiples of SAR 1,000 from SAR 1,000 onwards, depending on your spend. 
- Vouchers will be sent via email on your registered email ID, after the delivery of the products. 
- Vouchers will be issued from Jan 21, 2020 to Feb 22, 2020 
- Vouchers can be redeemed from April 15, 2020 to April 22, 2020. 
- The voucher is redeemable on your next purchase, when you spend double or more than the voucher amount online. For example, if you have a voucher for SAR 1,000 then you must shop for SAR 2,000 to redeem it. 
- A single voucher must be redeemed against a single invoice. 
- The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app. 
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items. 
- The voucher cannot be redeemed on delivery charges. 
- The voucher cannot be redeemed on mattresses, promotional items & discounted products. 
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion. 
- The voucher can’t be redeemed either in part or for cash. 
- Shukran will apply as per the existing policy. 
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid. 
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced. 
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either. 
- Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia. 
- Items purchased against the voucher cannot be exchanged/refunded or returned.
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What are the Terms & Conditions of vouchers given for the first 100 orders?
These vouchers will be issued to purchasers who place the first 100 orders at cart level order confirmation. For eg: if you spend SAR 500, you will receive 1 voucher for SAR 500, which can be redeemed on purchases of SAR 1,000 
- Vouchers will be sent via email on your registered email ID, after the delivery of the products.
- Vouchers must be redeemed on purchases of double the amount value
- Vouchers will be issued on any product you shop 
- Vouchers will be issued on 21^st November for the first 100 Orders
- Vouchers can be redeemed only from 15^th December to 18^th December 2019 on HomeBoxStores.com as well as on the Home Box mobile app.
- Only 1 voucher can be redeemed in a single transaction.
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotional items.
- The voucher cannot be redeemed on delivery charges.
- The voucher cannot be redeemed on mattresses, promotional items & discounted products.
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.
- The voucher can’t be redeemed either in part or for cash.
- Shukrans will apply as per the existing policy.
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.
- Items purchased against the voucher cannot be exchanged/refunded or returned.
- Any dispute or differences arising shall be subject to sole jurisdiction of courts in Saudi Arabia.
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What are the terms and conditions of the NCB Bank extra 5% offer?
1. Offer - Additional 5% discount over and above running offer.
2. Offer is valid from 3^rd to 30^th November 2019.
3. Only valid on online purchases https://www.homeboxstores.com in the Kingdom of Saudi Arabia.
4. Offer applicable on all NCB Credit, debit and prepaid cards. 
5. Customers will receive an additional 5% discount on https://www.homeboxstores.com and on Home Box app. This offer is not applicable on transactions at Home Box retail outlets.
6. To avail the discount while purchasing, customer must enter a valid NCB Credit, debit or prepaid card on the payment page while making the payment. Discount will be applied automatically.
7. No minimum and maximum threshold for applying the offer. 
8. Offer will not be valid on delivery charges.
9. The offer is applicable every time NCB Bank card is used for a transaction.
10. Exchange of products once bought will not be applicable for discount to Cardholders.
11. Returns are accepted but the refund amount will be the same as the amount charged to the customer after all applicable discounts.
12. Returns are applicable as per Home Box policy.
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What are the Terms & Conditions of the SAR 500 Discount Voucher (Oct. 17 to Nov. 16)?
Vouchers will be issued on purchases of SAR 500 or more. You will receive vouchers in multiples of SAR 500 from SAR 500 onwards, depending on your spend.
- Vouchers will be sent via email on your registered email ID, after the delivery of the products.
- Vouchers will be issued from 17^th October to 16^th November, 2019
- Vouchers can be redeemed from 15^th December to 18^th December, 2019.
- The voucher is redeemable on your next purchase, when you spend double or more than the voucher amount online.
For example, if you have a voucher for SAR 500 then you must shop for SAR 1,000 to redeem it.
- A single voucher must be redeemed against a single invoice.
- The voucher will be applicable on HomeBoxStores.com as well as on the Home Box mobile app.
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.
- The voucher cannot be redeemed on delivery charges.
- The voucher cannot be redeemed on mattresses, promotional items & discounted products.
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.
- The voucher can’t be redeemed either in part or for cash.
- Shukran will apply as per the existing policy.
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.
- Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia.
- Items purchased against the voucher cannot be exchanged/refunded or returned.
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What are the Terms & Conditions of the Eid Special Voucher offer?
- Vouchers will be issued on purchases of SAR 500 and above. You will receive vouchers in multiples of SAR 500 from SAR 500 onwards, depending on your spend.
- Vouchers will be sent via email on your registered email ID, after the delivery of the products.
- Vouchers will be issued from 31^st July to 13^th Aug, 2019
- Vouchers can be redeemed from 15^th Sep to 18^th Sep, 2019.
- The voucher is redeemable on your next purchase, when you spend double or more of the voucher amount online.
For example, if you have a voucher for SAR 500 then you must shop for SAR 1,000 to redeem it.
- A single voucher must be redeemed against a single invoice.
- The voucher will be applicable on homeboxstores.com as well as on the Home Box mobile app.
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.
- The voucher cannot be redeemed on delivery charges.
- The voucher cannot be redeemed on mattresses, promotional items & discounted products.
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.
- The voucher can’t be redeemed either in part or for cash.
- Shukran will apply as per the existing policy.
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.
- Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia.
- Items purchased against the voucher cannot be exchanged/refunded or returned.
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What are the Terms & Conditions of the Prime Time Deals 100% Back offer?
- Vouchers will be issued on purchases of SAR 1,000 and above. You will receive vouchers in multiples of SAR 1,000 from SAR 1,000 onwards, depending on your spend.
- Vouchers will be sent via email on your registered email ID, after the delivery of the products.
- Vouchers will be issued on 17th July to 20th July.
- Vouchers can be redeemed from 15th Aug to 25th Aug.
- The voucher is redeemable on your next purchase, when you spend double or more of the voucher amount or online.
For example, if you have a voucher for SAR 1,000, then you must shop for SAR 2,000  to redeem it.
- Single voucher can be redeemed against single invoice.
- The voucher will be applicable on homeboxstores.com as well as on the Home Box mobile app. 
- The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.
- The voucher cannot be redeemed on delivery charges.
- The voucher cannot be redeemed on mattresses, promotional items & discounted products.
- All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.
- The voucher can’t be redeemed either in part or for cash.
- Shukran will apply as per the existing policy.
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.
- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced
- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.
- Any dispute or difference arising shall be subject to sole jurisdiction of courts in Saudi Arabia.
- Items purchased against the voucher cannot be exchanged/refunded or returned.
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What happens to orders placed before March 13th?
Any order placed before March 13th will be processed and delivered as usual. If you have products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart or Home Box in your basket, please finish shopping them before March 13th.
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Can I place multi-basket orders after March 13th?
No, if you’re shopping on the Home Box site after March 13th, you can only add Home Box products to your basket.
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Do I need a separate sign-in username and password for each brand site?
No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.
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Will I have to pay separate shipping charges for each brand?
Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.
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Buy 2 Get 1
Here’s how these offers work:
Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.
Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.
Please do confirm that all the products you add to the basket are eligible for the offer.
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Can I still use My Credit to shop any brand?
Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.
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What is Promise Plus and what does it mean for Home Box customers?
Home Box Promise Plus is our assurance to our customers. It allows you to shop at Home Box with complete confidence.
With every piece of furniture that you buy, you get a quality product and much more.
Home Box Promise Plus offers you:
2-year Limited Warranty: We will repair or replace any furniture product with a manufacturing defect, during the warranty period. (T&C apply). 
Price Guarantee: We guarantee our Everyday Competition prices on the same product at a local retail competitor within 2 days of purchase. Simply provide proof in the form of an advertisement in a national newspaper. A maximum amount of SAR 1,000 will be refunded as a Gift Voucher. Please note, this is only available for furniture.
 Express Delivery: Enjoy this benefit at stores both within city limits and outside city limits. After making your purchase, just call us at 800-6100269 to schedule your delivery. Here’s how it works:
City stores: Receive your products within 24 hours on purchases worth SAR 4,000 or more.
Stores outside city limits: Receive your products within 72 hours on purchases worth SAR 5,000 or more. 
30-day Return: We offer a 30-day return on unopened and unused products. (T&C apply).
 14-day Mattress Trial: We allow you to try out the iGEL mattress at home for 14 days. You can return the product within that duration if you're unhappy with it. (T&C apply). (Starts 1^st October)
 Shukran Rewards: Earn and spend Shukrans when you shop in our stores or online. Gold members enjoy special benefits. These are as per Shukran policies. 
Terms and Conditions apply on all the above promises. Please read the website for complete Terms and Conditions.
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What are the 14-day Mattress Trial Terms & Conditions?
1. Buy the iGEL mattress.
 
2. If after 14 days you decide that our mattress isn’t the best fit for you and your family, you can change it for another or refund it for your money. We request you to fix a time slot with our Customer Support team and please make yourself available at the time.

3. Reach out to our Customer Support team at 800 6100 269. 

4. State you invoice no. and other details. 

5. The Home Box team will visit you and inspect the mattress.

6. While you get a complete refund (excluding any delivery charges you may have paid) on your mattress, there is an SAR 100 fee for collection.

7. If the returned mattress has been marked, soiled or permanently spoiled in any way, we may reduce the refund or reject the return.

8. Refund will be by way of Gift voucher for the amount and can be used in Home Box to shop in next 30 days.

9. Your return on the mattress will be put to good use by donating the same.
14-day mattress trial starts on 1^st October, 2018.
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Important information
- The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality and colour settings.

- Please check the product's dimensions to ensure the product will fit in the desired location. Also, check if the product will fit through the entrance(s) and door(s) of the premises.

- Please expect an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels.

- The Seller delivering the product will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product will only be assembled in case carpentry assembly is required

- In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.
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What are the 50% Back Voucher Terms & Conditions?
The Terms & Conditions are as follows:
- Half back Voucher’s will be issued on purchase of 1,500 SAR and above. And will be on multiple of 1,500 SAR and so on.
- Voucher’s will be send via email on your registered email ID – after the delivery of the products.
- The voucher is redeemable on your next purchase.
- The offer is valid only for purchases online and on our apps. 
- The offer is applicable only on regular products and is not valid during sale periods and on promotion items.
- The offer is not valid on delivery charges.
- The offer is not valid on mattresses, P-Items & Discounts.
- All offers are exclusive and not valid in conjunction with any other discount offer or promotion.
- One voucher can be redeemed against one transaction.
- The voucher can’t be redeemed either in part or for cash.
- Shukrans will apply as per the existing policy.
- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.
- The 50% Back Voucher Redemption is valid till 10^th January 2019.
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What are the PayPal SAR 100 back offer terms and conditions?
•  A cashback of SAR 100 will be credited to your PayPal account when you spend SAR 100 on HomeBoxStores.com.
•  SAR 100 will be credited 30 days after the purchase has been made.
•  The SAR 100 credited to your PayPal account cannot be exchanged for cash or credit.
•  The offer is valid for one-time use only and cannot be used in conjunction with any other offer.
•  The offer ends on June 10th, 2018.
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How do I locate the store nearest to me?
Our store locator will help you find the nearest Home Box store.
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Do offers and promotions appear on your website?
Yes, we regularly run offers and promotions on HomeBoxStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.
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Where can I get information about the Landmark Group?
You can find out more about the Landmark Group by visiting our corporate website.
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Are the prices on your website different from the prices in-store?
Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.
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