Warranty

What is HomeBox warranty policy?
Furniture:


Bedrooms:
Warranty period:
1. 2-year warranty.
2. 1 year for electrical components.
Components covered
• Bed bases
• Wooden frames
• LED lighting
• Panels and slats in slatted bed bases
• Electric motor operated bed bases (1 year)
• Guard rail
• Bench footboard
• Sailor shelf footboard
• Toybox footboard
• Headboard cover
• Bench
• Cushion covers
• Headboard foam insert
• Bench foam inserts
What is covered?
• Any defects found in the bed base, such as defects in the hydraulic storage mechanisms and the drawer mechanisms.
• The headboard warranty on the upholstery fabric will include seam slippage, cracking, and dye transfers.
• Any defects found in the panels and slats in the slatted bed bases.
• Electrical components: limited 1-year warranty on electrical components.
• Any defects in the door hinges, panels, runners, sliding mechanisms, and manufacturing defects in hydraulic mechanisms.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
• Fabric tearing, pilling, fading, or shrinkage.
• Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
• Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
• Any defects found as a result of improper cleaning methods being used.
• Normal wear and tear.
Modular beds
• Modular bedroom
• Fabric modular
• Non-fabric modular
Warranty period:
1. 2-year warranty.
2. 1 year for electrical components.
Components covered
• Bed bases
• Wooden frames
• LED lighting
• Panels & slats in slatted bed bases
• Electric motor operated bed bases (1 year)
• Frame
• Springs
• Cushions
• Foam
• Fabric or leather
What is covered?
• Any defect found in the construction of the frame that is not a result of improper use.
• Any manufacturing defect, such as the loosening of the metal S-shaped spring systems and, where applicable, the webbing used in the webbed seating system.
• Any defects found in the foam.
• Seam slippage, cracking, and dye transfers for leather, faux leather, and upholstery fabric.
• Electrical components: limited 1-year warranty on electrical components.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
• Fabric tearing, pilling, fading, or shrinkage.
• Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
• Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
• Any defects found as a result of improper cleaning methods being used.
• Normal wear and tear.
Fabric sofas, Individual sofas, Non-fabric sofas & Recliners
• Fabric corners
• Fabric sets
• Fabric sofas
• Accent chairs
• Sofa beds
• Non-fabric corners
• Non-fabric sets
• Non-fabric sofas
Warranty period:
1. 2-year warranty.
2. 6 months for electrical components.
3. 1 year for fabric and leather.
Components covered
• Frame
• Recliner Mechanism
• Springs
• Cushions
• Foam
• Fabric or leather
What is covered?
• Any defect found in the construction of the frame that is not a result of improper use.
• Some varieties of our sofas come with a recliner mechanism; any defects found in the recliner mechanism.
• Any manufacturing defect, such as the loosening of the metal S-shaped spring systems and, where applicable, the webbing used in the webbed seating system.
• Any defects found in the foam.
• Seam slippage, cracking, and dye transfers for leather, faux leather, and upholstery fabric.
• Rust in the spring, breakage of the spring, or webbing.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• In case of genuine leather products, each hide used in the construction will reflect its own individuality.
• Any variations in shade and tone, and even scratches and wrinkles that occur on genuine leather naturally.
• Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
• Crushing, shading, and the appearance of marks on a velvet-finish fabric sofa are considered to be its characteristics and not defects.
• Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
• Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
• Any defects found as a result of improper cleaning methods being used.
• Any changes in the structure as a result of normal wear and tear. 
• Spring/Webbing detachment.
Coffee tables & End tables:
Warranty period:
2-year warranty.
Components covered
• Frame or panel
• Table top
What is covered?
• Any defect found in the construction of the frame that is not a result of improper use.
• Any manufacturing defects in the construction of tabletops.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
• Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
• Any defects found as a result of improper cleaning methods being used.
• Marble grain structure, hairline cracks, and colour variations are natural characteristics of the stone and will not be covered under warranty replacements.
• Glass components breaking and chipping off after the handover of the product to the customer.
Kid’s beds & Nursery
• Bunk beds
• Kid’s beds
• Mid sleepers
• Loft beds
• Toddler beds
• Cots
• Nursery chests of drawers
• Nursery storage & accessories
• Nursery wardrobe
• Kid’s bedroom accessories
• Kid’s bookcases
• Kid’s chairs & stools
• Kid’s chests of drawers
• Kid’s desks
• Kid’s dressing tables & mirrors
• Kid’s nightstands
• Kid’s storage
• Kid’s underbeds
• Kid’s wardrobes
Warranty period:
1. 2-year warranty.
2. 1 year for electrical components.
Components covered
• Bed base
• Wooden frames
• Panels and slats in bed base
• Bed base
• Wooden frames
• Panels and slats in bed base
• Frame panels
• Door panels
• Cloth rails
• Sliding door mechanism
• Drawer gliders
• Shelves
• Hinges
What is covered?
Manufacturing defects in:
• Any defect found in the construction of the frame that is not a result of improper use.
• Panels and slats in slatted bed bases.
• Electrical components: limited 1-year warranty on electrical components.
• Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
• Fabric tearing, pilling, fading, or shrinkage.
• Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
• Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
• Any defects found as a result of improper cleaning methods being used.
Dining:
Serving & storage
• Bar counters & curios
• Buffets & hutches
• Kitchen islands
• Sideboards & mirrors
Warranty period:
1. 2-year warranty.
2. 1 year for electrical components.
Components covered
• Frame
• Table top
• Drawers
• Runners
What is covered?
• Any manufacturing defect in the construction of the frame, tabletop, and drawers that is not a result of improper use.
• Electrical components: limited 1-year warranty on electrical components
• Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
• Any defects found as a result of improper cleaning methods being used.
• Normal wear and tear.
• Marble grain structure, hairline cracks, and colour variations are natural characteristics of the stone and will not be covered under warranty replacements.
• Glass components breaking and chipping off after the handover of the product to the customer.
Tables & chairs
• 10-seater & above
• 2-seater
• 6-seater
• 4-seater
• Bar chairs & stools
• Tea table sets
Warranty period:
    2-year warranty.
Components covered
• Frame or panel
• Table top
• Chair frame
• Chair fabric & leather
What is covered?
• Any defect found in the construction of the frame that is not a result of improper use.
• Any manufacturing defects in the construction of tabletops.
• Any defects found in the foam seating and back rest cushions.
What is not covered?
• Excessive soiling and staining of material as a result of improper use.
• Any breakage of the construction frame as a result of improper use.
• Any defect found as a result of wrong assembly by non-HomeBox personnel.
• Any defects found as a result of the placement of the product in an outdoor. setting and/or in a humid environment.
• Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
• Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable
• Any defects found as a result of improper cleaning methods being used.
• Crushing, shading, and the appearance of marks on a velvet-finished fabric are its characteristics, not defects.
• Marble grain structure, hairline cracks, and colour variations are natural. characteristics of the stone and will not be covered under warranty replacements.
• Glass components breaking and chipping off after the handover of the product to the customer.
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