Tracking and Delivery
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When will I receive my order?
We offer Scheduled delivery for select Home Box furniture. You’ll be able to select a delivery time and date that suits you at checkout. Please note, there will be an additional charge which will depend on your location. Take a look at our Shipping table for more details.
All other products you order before 12:00 PM will be delivered within 2 business days in Riyadh, Jeddah and Dammam, while orders placed before 12:00 PM to other areas will be delivered in 4 business days.
For your other products, delivery details will be displayed on your checkout page.
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How do I select a delivery date and time for my Home Box furniture?
You'll be able to schedule the delivery of select Home Box furniture in a few quick steps:
- Shop for your Home Box furniture.
- Pin your location on the Shipping page. This will help us find you faster.
- Click a date that suits you - available dates will be highlighted in green.
- Select a convenient time to receive your order.
That’s it! Your delivery date and time will be displayed on your screen. Please remember that your charges will vary according to your location. You can learn more about these charges from the Shipping page.
Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases.
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Can I change my delivery address after I've placed my order?
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
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Can I book a preferred delivery time?
You’ll be able to select a delivery date and time only for select Home Box furniture. You can do this from the Shipping section as you checkout.
All other products you order before 12:00 PM will be delivered within 2 business days in Riyadh, Jeddah and Dammam, while orders placed before 12:00 PM to other areas will be delivered in 4 business days.
Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.
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Do I need to hand over my Cash on Delivery payment before my products are assembled?
Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.
If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.
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Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
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Do you deliver to countries outside Saudi Arabia?
We're sorry, at the moment we only deliver to addresses within Saudi Arabia.
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I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
Of course! Call us on 8001110888 and we'll sort it out.
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Do I need to show my ID when my order arrives?
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your National ID or Iqama Number. You will also be required to provide your name and signature.
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Can someone else receive the order on my behalf?
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).
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Can I reschedule a Cash on Delivery order?
- Your Cash on Delivery order will be automatically cancelled in 3 days if you do not receive it on the scheduled delivery date.
- If you need to change your chosen delivery date, please call Customer Support on 8001110888 at least 2 days before your delivery date to reschedule. Please note that your new delivery date cannot be more than 15 days after your original delivery date.
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Who can I reach out to if I have any questions in tracing the shipment?
We are happy to help, please get in touch with us via the Contact Us page.
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