Bedrooms:
Warranty period:
- 2-year warranty.
- 1 year for electrical components.
Components covered
- Bed bases
- Wooden frames
- LED lighting
- Panels and slats in slatted bed bases
- Electric motor operated bed bases (1 year)
- Guard rail
- Bench footboard
- Sailor shelf footboard
- Toybox footboard
- Headboard cover
- Bench
- Cushion covers
- Headboard foam insert
- Bench foam inserts
What is covered?
- Any defects found in the bed base, such as defects in the hydraulic storage mechanisms and the drawer mechanisms.
- The headboard warranty on the upholstery fabric will include seam slippage, cracking, and dye transfers.
- Any defects found in the panels and slats in the slatted bed bases.
- Electrical components: limited 1-year warranty on electrical components.
- Any defects in the door hinges, panels, runners, sliding mechanisms, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Fabric tearing, pilling, fading, or shrinkage.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Normal wear and tear.
Modular beds
- Modular bedroom
- Fabric modular
- Non-fabric modular
Warranty period:
- 2-year warranty.
- 1 year for electrical components.
Components covered
- Bed bases
- Wooden frames
- LED lighting
- Panels & slats in slatted bed bases
- Electric motor operated bed bases (1 year)
- Frame
- Springs
- Cushions
- Foam
- Fabric or leather
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defect, such as the loosening of the metal S-shaped spring systems and, where applicable, the webbing used in the webbed seating system.
- Any defects found in the foam.
- Seam slippage, cracking, and dye transfers for leather, faux leather, and upholstery fabric.
- Electrical components: limited 1-year warranty on electrical components.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Fabric tearing, pilling, fading, or shrinkage.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Normal wear and tear.
Fabric sofas, Individual sofas, Non-fabric sofas & Recliners
- Fabric corners
- Fabric sets
- Fabric sofas
- Accent chairs
- Sofa beds
- Non-fabric corners
- Non-fabric sets
- Non-fabric sofas
Warranty period:
- 2-year warranty.
- 6 months for electrical components.
- 1 year for fabric and leather.
Components covered
- Frame
- Recliner Mechanism
- Springs
- Cushions
- Foam
- Fabric or leather
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Some varieties of our sofas come with a recliner mechanism; any defects found in the recliner mechanism.
- Any manufacturing defect, such as the loosening of the metal S-shaped spring systems and, where applicable, the webbing used in the webbed seating system.
- Any defects found in the foam.
- Seam slippage, cracking, and dye transfers for leather, faux leather, and upholstery fabric.
- Rust in the spring, breakage of the spring, or webbing.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- In case of genuine leather products, each hide used in the construction will reflect its own individuality.
- Any variations in shade and tone, and even scratches and wrinkles that occur on genuine leather naturally.
- Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
- Crushing, shading, and the appearance of marks on a velvet-finish fabric sofa are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric, as well as electric components wherever applicable.
- Any defects found as a result of the placement of the product in an outdoor setting or in a humid environment.
- Any defects found as a result of improper cleaning methods being used.
- Any changes in the structure as a result of normal wear and tear.
- Spring/Webbing detachment.
Coffee tables & End tables:
Warranty period:
2-year warranty.
Components covered
- Frame or panel
- Table top
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defects in the construction of tabletops.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
- Marble grain structure, hairline cracks, and colour variations are natural characteristics of the stone and will not be covered under warranty replacements.
- Glass components breaking and chipping off after the handover of the product to the customer.
Kid’s beds & Nursery
- Bunk beds
- Kid’s beds
- Mid sleepers
- Loft beds
- Toddler beds
- Cots
- Nursery chests of drawers
- Nursery storage & accessories
- Nursery wardrobe
- Kid’s bedroom accessories
- Kid’s bookcases
- Kid’s chairs & stools
- Kid’s chests of drawers
- Kid’s desks
- Kid’s dressing tables & mirrors
- Kid’s nightstands
- Kid’s storage
- Kid’s underbeds
- Kid’s wardrobes
Warranty period:
- 2-year warranty.
- 1 year for electrical components.
Components covered
- Bed base
- Wooden frames
- Panels and slats in bed base
- Bed base
- Wooden frames
- Panels and slats in bed base
- Frame panels
- Door panels
- Cloth rails
- Sliding door mechanism
- Drawer gliders
- Shelves
- Hinges
What is covered?
Manufacturing defects in:
- Any defect found in the construction of the frame that is not a result of improper use.
- Panels and slats in slatted bed bases.
- Electrical components: limited 1-year warranty on electrical components.
- Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Fabric tearing, pilling, fading, or shrinkage.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are considered to be its characteristics and not defects.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable.
- Any defects found as a result of improper cleaning methods being used.
Dining:
Serving & storage
- Bar counters & curios
- Buffets & hutches
- Kitchen islands
- Sideboards & mirrors
Warranty period:
- 2-year warranty.
- 1 year for electrical components.
Components covered
- Frame
- Table top
- Drawers
- Runners
What is covered?
- Any manufacturing defect in the construction of the frame, tabletop, and drawers that is not a result of improper use.
- Electrical components: limited 1-year warranty on electrical components
- Any defects in the door hinges, panels, runners, sliding mechanisms, hanging rails, and manufacturing defects in hydraulic mechanisms.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor setting and/or in a humid environment.
- Any defects found as a result of improper cleaning methods being used.
- Normal wear and tear.
- Marble grain structure, hairline cracks, and colour variations are natural characteristics of the stone and will not be covered under warranty replacements.
- Glass components breaking and chipping off after the handover of the product to the customer.
Tables & chairs
- 10-seater & above
- 2-seater
- 6-seater
- 4-seater
- Bar chairs & stools
- Tea table sets
Warranty period:
2-year warranty.
Components covered
- Frame or panel
- Table top
- Chair frame
- Chair fabric & leather
What is covered?
- Any defect found in the construction of the frame that is not a result of improper use.
- Any manufacturing defects in the construction of tabletops.
- Any defects found in the foam seating and back rest cushions.
What is not covered?
- Excessive soiling and staining of material as a result of improper use.
- Any breakage of the construction frame as a result of improper use.
- Any defect found as a result of wrong assembly by non-HomeBox personnel.
- Any defects found as a result of the placement of the product in an outdoor. setting and/or in a humid environment.
- Tearing of fabric, pilling, fading, or shrinking caused by the placement of the product in direct sunlight.
- Any kind of water, alcohol, or liquid damage to the fabric as well as electric components, wherever applicable
- Any defects found as a result of improper cleaning methods being used.
- Crushing, shading, and the appearance of marks on a velvet-finished fabric are its characteristics, not defects.
- Marble grain structure, hairline cracks, and colour variations are natural. characteristics of the stone and will not be covered under warranty replacements.
- Glass components breaking and chipping off after the handover of the product to the customer.