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Homebox KSA
Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 11
Tracking and Delivery
12
When will I receive my order?
How do I select a delivery date and time for my Home Box furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 12
Click & Collect
25
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 25
Returns Policy
33
What is your policy on returns?
What is your returns policy on Home Box products?
Are there products I cannot return online?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
View all 33
Returns Process
12
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
View all 12
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
9
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
View all 9
Shipping
5
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Who do I contact if my shipment is delayed?
Payments
19
Will I get a refund if I return or cancel a product that I bought with the 0% Easy Payment Plan?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
How can I pay for my order?
Are your prices inclusive of Value Added Tax (VAT)?
View all 19
In-Store
17
Lowest Price Challenge
How do I share my feedback with Home Box?
Will my products be delivered to my location?
Can you deliver my products outside Saudi Arabia?
Can I select a delivery time?
View all 17
Shukrans
27
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 27
Warranty
0
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Kiosk
0
Other Information
25
Fnp Terms & Conditions
Surprise Voucher Offer T&C
Terms & Condition for Made-To-Order Mattress (Customized Mattress)
Express Delivery T&C
Mattress Care Tips
View all 25
Partner Sourced Products
17
I see that some products have a ‘sourced from’ and ‘sourced from shipped by’ tag, what does that mean?
I need more information about partner-sourced products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on partner-sourced products?
Can I buy partner-sourced products using ‘Shukran Pay’?
View all 17
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
I was disconnected from the internet while my order was being processed. How do I complete my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?