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Homebox KSA
Warranty
1
What is HomeBox warranty policy?
Household Returns Policy
33
What is your policy on returns?
What is your returns policy on Home Box products?
Are there products I cannot return online?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
View all 33
Furniture Returns Policy
1
What is HomeBox Return Policy?
Tracking and Delivery
12
When will I receive my order?
How do I select a delivery date and time for my Home Box furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 12
Returns Process
12
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
View all 12
Click & Collect
25
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 25
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
9
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
View all 9
Shipping
5
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Who do I contact if my shipment is delayed?
Payments
19
Will I get a refund if I return or cancel a product that I bought with the 0% Easy Payment Plan?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
How can I pay for my order?
Are your prices inclusive of Value Added Tax (VAT)?
View all 19
In-Store
17
Lowest Price Challenge
How do I share my feedback with Home Box?
Will my products be delivered to my location?
Can you deliver my products outside Saudi Arabia?
Can I select a delivery time?
View all 17
Shukrans
27
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 27
Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 11
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Kiosk
0
Other Information
26
10% Instant Top Up On a purchase of Home Box Shukran Gift Card
Fnp Terms & Conditions
Surprise Voucher Offer T&C
Terms & Condition for Made-To-Order Mattress (Customized Mattress)
Express Delivery T&C
View all 26
Partner Sourced Products
17
I see that some products have a ‘sourced from’ and ‘sourced from shipped by’ tag, what does that mean?
I need more information about partner-sourced products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on partner-sourced products?
Can I buy partner-sourced products using ‘Shukran Pay’?
View all 17
Most popular questions
What is your policy on returns?
When will I receive my order?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How does Click & Collect work?
I was disconnected from the internet while my order was being processed. How do I complete my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?